Case Study
Growing service-based business
The situation.
A formal grievance was raised against the business owner following concerns around management approach, communication, and workplace pressure.
The situation quickly became stressful for everyone involved and required careful handling, both legally and in terms of preserving working relationships across the team.
Service-based
Growing UK service business with a leadership-led structure.
Growing
Scaling operations with increasing management complexity.
12 weeks
Grievance process through to negotiated exit and structural review.
Negotiated exit
Concluded through a clean exit. Reduced further conflict.
Our Approach
Managing the grievance properly, coordinating the investigation, and supporting the leadership conversations alongside it.
Manage the grievance
Took the formal grievance process out of the owner's hands and ran it properly, protecting both sides and keeping it from escalating further.
- Formal grievance process
- Procedural compliance
- Both positions protected
Coordinate the investigation
Structured and coordinated the investigation, with independent input where needed. Kept the focus on the issues raised, not the personalities involved.
- Structured investigation
- Independent input where needed
- Issue-focused process
Support leadership and exit
Supported the leadership team through the harder conversations. Negotiated a clean exit and helped the business reset internal communication and structure.
- Leadership conversations
- Negotiated clean exit
- Reset of internal structure
Work with Us
Got a situation that needs handling?
One-off matter or ongoing support. We'd rather have an honest conversation than send you a brochure.
